Shipping & FAQ

Shipping Information
  • We typically ship orders within 3 to 5 Days Monday-Friday, unless preorders or custom orders.   Please keep that in mind when purchasing express shipping options.
  • Standard orders are processed once credit or debit card authorization and verification have been obtained. Orders shipped via USPS standard delivery typically arrive in five (5) to eight (10) business days (Monday-Friday, not including Holidays). Standard Shipping is not available for Alaska, Hawaii, Puerto Rico, or international addresses. If you choose another shipping option, additional charges will apply. To ensure the prompt delivery of your order, we recommend that you place your order by 3 PM PST. Business day refers to Monday through Friday, excluding Holidays. Saturday and Sunday deliveries are currently not available.
  • Customers will be notified of a proper tracking number for your order once it has been fulfilled.
  • This is highly unlikely but If there will be a significant delay in shipment of your order, we will contact you via phone or email.
  • Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame. 
  • Custom orders and clothing from other venders will require additional time but you will be notified via phone or email. 

    Pre-orders

  • All pre-order shipping estimates are placed in the item descriptions.
  • Please allow 3-4 weeks for your pre-order item to ship.
  • It is rare but should we have any delays with shipping we will contact you.
  • If you place a purchase for a pre-order item and an in-stock item we can only ship orders that are complete. This means your entire order will be shipped as soon as our pre-order item is available. Each pre-order item will have an estimated shipping time frame listed above the description.

   Cancelation Policy

  • We do not offer any cancelations at this time.

   Returns & Exchanges

Thank you for shopping with us at Sparrow To Dragonfly....

We strive to create and provide pieces you will wear and love! However, If you are unsatisfied with your purchase we are happy to help!

  • ALL VINTAGE IS FINAL SALE!
  • For U.S customers, you are allowed to return or exchange items within 14 days of the delivery date. Some exclusions apply (Sale, Vintage, or Custom made Items).
  • If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Items of a gift or promotional nature, or items in our SALE section, cannot be returned or exchanged.
  • You MUST ship all returns/exchanges via USPS. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. This means it must be unsoiled, unwashed, unworn, and with original tags attached.
  • Returns and exchanges will be processed within 10 business days of receipt.
  • Once we receive your item, it will be inspected and you will receive an email notification that your item was received with a status update of your return/exchange.
  • If your return is approved, we will initiate a refund to your credit/debit card (original method of payment) which should take a few business days depending on your card issuer policies.
  • Original shipping and handling fees are not refundable.
  • Returned merchandise shipping is the sole responsibility of the buyer.
  • Merchandise must have all tags attached and returned with all included accessories. This includes belts, pins, etc.
  • Items that are soiled, worn, damaged, or laundered will not be accepted. If we determine that the item(s) were not returned in its original condition, it will be returned to the customer at the customer’s expense.
  • Exchanged items will only be sent out once we receive the original item.
  • Exchanges are only allowed for the same item.
  • We will cover the shipment cost of sending your replacement item.
  • Multiple exchanges for the same item are not permitted.
  • All jewelry/accessories are final sale.
     

If you’d like to return or exchange items please email us at sparrowtodragonfly@hotmail.com with the following:

Your name:
Order number:
Reason for return:

Please ship all returns/exchanges to:

Jamie  / Sparrow To Dragonfly

2028 W. 235th Place

Torrance, CA  90501


LATE OR MISSING REFUNDS (If applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sparrowtodragonfly@hotmail.com

For any other Return/Exchange related questions you may always email us.